Refund policy

ALL SALES ARE FINAL

Mortal 3D Prints does not accept returns or exchanges. Because our products are small-batch and may be made to order, please review product descriptions, dimensions, photos, and other details carefully before purchasing.

DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

If your order arrives damaged, you receive the wrong item, or the item has a material defect, contact us at orders@mortal3dprints.com within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label.

Do not send an item back without contacting us first. After reviewing the claim, we may provide a replacement, repair, or refund as appropriate. When we confirm that an item is damaged, incorrect, or materially defective, Mortal 3D Prints will cover any approved return-shipping cost.

CANCELLATIONS

Cancellation requests must be made before production or shipping begins. Contact us as soon as possible at orders@mortal3dprints.com. We cannot guarantee cancellation once work on the order has started or the order has shipped.

NON-RETURNABLE ITEMS

Custom, personalized, modified, made-to-order, clearance, and gift-card purchases are final sale and cannot be returned or exchanged, except where required by law or when an item qualifies under the damaged, incorrect, or defective-item exception above.

LEGAL RIGHTS

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.